Case Study: Air Line Pilots Association achieves deeper member engagement and streamlined operations with Aptify

ALPA partners with Aptify to build solutions that meet the needs of modern unions

The Air Line Pilots Association (ALPA), the world’s largest airline pilot union representing about 66,000 pilots at 40 U.S. and Canadian airlines, needed to modernize how it managed membership services. ALPA’s legacy ERP had limited membership functionality and required heavy IT support, making it hard to meet members’ expectations for easy access to benefits and for staff to manage programs independently.

Partnering with Aptify, ALPA implemented a membership management platform with community tools, member participation tracking, targeted marketing, process automation, and easy-to-use reporting. The result: deeper member engagement and convenient self-service tools, significant time savings from automated billing and payments, streamlined handling of sponsored insurance and other programs, and faster access to actionable data.

Air Line Pilots Association

Lee Norstern

IT Manager Development and Support