Case Study: Leading Spanish Bank achieves 200,000+ mobile users and improved customer experience with Apteligent

Meet the Spanish Bank That’s a Leader in Finance and Mobility

This established Spanish bank—one of the country’s largest with 500+ branches and a long record of innovation—faced falling user ratings after launching a personal mobile banking app. With roughly half its customers using mobile and strict security requirements to maintain, the bank needed better end‑user intelligence and visibility into a new hybrid (HTML5 wrapped in native) architecture to improve experience and match its web offerings.

They selected Apteligent for fast, collaborative customer‑experience monitoring; the Apteligent SDK and features like Business Transactions and hybrid app monitoring gave real‑time device feedback and a unified view of native and web components. Armed with these insights the bank proactively fixed issues, improved help‑desk diagnostics, and relaunched a stronger app—driving customer adoption up to over 200,000 mobile users and making mobile a key competitive differentiator.