Case Study: Leading Specialty Retail Company achieves 7x mobile app performance improvement with Apteligent

Leading Specialty Retail Company - Customer Case Study

Leading Specialty Retail Company, a multi-brand retailer with nearly $3B in annual revenue, relied on mobile apps for customer engagement and employee operations but faced app stability, crash, and performance issues that were hurting downloads and slowing internal troubleshooting. The company selected Apteligent to help improve visibility into app crashes, network diagnostics, and root-cause analysis across its mobile portfolio.

Apteligent provided a single platform with crash statistics, non-fatal crash logging, API monitoring, crash breadcrumbs, and symbolicated stack traces, giving the retailer both live and historical insight into app health. With Apteligent, Leading Specialty Retail Company reduced app failure rates from 6% to under 1%—a 7x improvement—and increased mobile apps’ share of digital transactions from 1% to about 6%.