Case Study: Leading Hospitality Company achieves best-in-class mobile experiences with Apteligent

Leading Hospitality Company Delivers Best In Class Mobile Experiences

This leading hospitality company, with more than 4,000 hotels worldwide, needed to attract younger, mobile-first customers but was held back by an app plagued with stability and performance issues, poor reviews, and limited visibility into device-level problems. To support growth and deliver the excellent customer service its brand promises, the company decided to completely redesign and rebuild its mobile app.

They selected Apteligent’s mobile app intelligence to proactively monitor uptime and service health (booking, loyalty, e-commerce, reservations, group code) on real devices, filling gaps left by traditional server monitoring. The solution improved app stability and diagnostics, and the company plans to add breadcrumbs, CRM-linked user IDs, and transaction monitoring to speed troubleshooting, provide targeted customer support and notifications, and measure revenue impact—delivering a more reliable, business-aligned mobile experience.