Case Study: Fortune 500 Insurance Company achieves cutting-edge mobile app performance and proactive crash monitoring with Apteligent

Fortune 500 Insurance Company - Customer Case Study

A 200+-year-old Fortune 500 insurer and one of the top 15 U.S. property & casualty companies wanted to modernize its mobile experience for both individual customers and business brokers. Facing complex B2C and B2B workflows, multi-platform requirements (iOS and Android), and the high cost of app crashes for brokers and customers, the company needed end-to-end visibility into performance, errors, and key transactions to ensure a reliable, customer-first mobile service.

The insurer adopted Apteligent’s mobile app intelligence for unified crash and error monitoring, breadcrumbs-based performance tracing, transaction-level visibility, and privacy-preserving username support. This enabled faster root-cause diagnosis and proactive fixes, instant customized help for users without exposing PII, and improved stability across platforms—resulting in a smoother, more competitive mobile offering and higher customer satisfaction.