Case Study: DeNA achieves faster issue resolution and improved app stability with Apteligent

DeNA Co., Ltd. - Customer Case Study

DeNA, a Tokyo‑born mobile internet leader with over 2,000 employees and more than 100 native mobile apps (plus 1,000 web games), was struggling with app instability that led to negative store reviews and user churn. The company needed a mobile‑first, real‑time diagnostics solution to reveal why users were experiencing errors across Android and iOS and to prioritize fixes across a large, diverse app portfolio.

DeNA selected Apteligent for its real‑time data, Android NDK support and flexible approach; using breadcrumbs, stack traces and root‑cause analysis they identified device‑specific issues (including ~20% of crashes during app loading), prioritized business‑critical problems and dramatically reduced mean time to resolution. The outcome was improved app stability, increased active users and revenue, and better visibility into how app/OS/device rollouts affect uptime and adoption.

DeNA Co., Ltd.

Hiroyuki Kawakami

Manager, Platform System Dept