Case Study: Azul Airlines achieves improved app stability and increased mobile engagement with Apteligent

Azul Airlines - Customer Case Study

Azul Airlines, a fast-growing Brazilian carrier founded in 2008, set out to improve the customer experience by giving travelers a simple, scalable way to book, manage and check in on the go. Faced with a diverse, global user base and the need for a stable, easy-to-use mobile experience, Azul’s team needed real-time insight to identify and fix issues before they impacted passengers.

Azul implemented Apteligent’s mobile app intelligence—using userflows, per-user views, crash reporting and service monitoring—to proactively optimize workflows, pinpoint crashes and understand performance by region. The app launched quickly and adoption has grown month over month; today more than half of Azul’s customers use the mobile app, with improved stability, engagement and retention that support the airline’s ongoing growth.

Azul Airlines

Kleber Linhares

CIO