Case Study: Tufin reduces solution discovery time with AptEdge AI-driven knowledge management

How Tufin Reduced Solution Discovery Time by 35% with AI-Driven Answers & Knowledge Management

Tufin, a global leader in network security policy management, faced a challenge with its knowledge being scattered across multiple systems like Salesforce and Confluence. This fragmentation caused its engineers to spend excessive time locating information, leading to inefficiencies in support case resolution. To address this, Tufin implemented an AI-driven knowledge platform from vendor AptEdge.

AptEdge provided a solution that centralized Tufin's disparate knowledge sources, enabling instant retrieval of answers and even auto-updating knowledge base articles. This resulted in a 35% reduction in the time spent finding solutions and led to faster resolution times that improved customer satisfaction scores. The vendor's platform also provided scalability without increased costs, allowing Tufin to handle more cases with existing resources.

Tufin

Nina Nichols

VP, Global Customer Support