Case Study: St. James's Place Wealth Management achieves process and workload visibility with Aptean Respond

St. James’s Place Gains Process and Workload Visibility with Aptean Respond

St. James’s Place, a FTSE 100 wealth management firm, faced an inefficient, manual process in its Financial Crime Prevention Team: cases were spread across multiple Excel spreadsheets and emails with no clear audit trail, inconsistent management information, and insecure storage of sensitive data. This made tracking, reporting and handover difficult, time-consuming and error-prone, hindering the team’s ability to meet regulatory and operational requirements.

The firm implemented Aptean Respond as a single, secure case management system, tailored to their 18 case types and configured workflows, tasks and alerts. The result was one clear source of truth for all financial crime cases, faster case logging and reallocation, reliable MI and regulator-ready reporting, and improved visibility of workloads and compliance across the team.

St. James's Place Wealth Management

Gavin Welch

Operational Manager