Case Study: Leading Pharmaceutical Company achieves 20% increase in home delivery efficiency with Aptean Proof of Delivery

Leading Pharmaceutical Company Increases Efficiencies by 20% with Aptean Proof of Delivery

A national U.K. pharmaceutical company serving roughly 30,000 online customers faced rapidly growing home delivery demand during the pandemic but was hampered by manual planning, excessive paperwork, siloed systems, GDPR concerns and tech‑challenged drivers, limiting the number and speed of deliveries.

By implementing Aptean Proof of Delivery to optimize routes, automate proof‑of‑delivery and link disparate systems, the pharmacy consolidated operations, enabled multilingual mobile workflows for staff, and automatically tracked controlled substances. The result: 20% greater home‑delivery efficiency, lower costs, faster delivery times, improved visibility and steady growth in home deliveries while maintaining GDPR compliance.