Case Study: Hammond Group, Inc. achieves 39% ERP IT cost reduction and boosts productivity with Aptean Process Manufacturing ERP (Ross Edition)

Hammond Group Reduces IT Costs and Increases Productivity

Hammond Group, a chemical manufacturer with plants in the US and abroad, needed to cut operational costs without sacrificing its strong focus on customer service. The company faced lengthy implementations and rising overhead with a tier‑one ERP supplier and had experienced two unsuccessful CRM migrations, so it sought a more integrated, efficient solution.

Hammond implemented Aptean Process Manufacturing ERP Ross Edition to unify front‑ and back‑office operations and provide a customer portal for certificates of analysis. The ERP automated COA creation, delivered complete lot traceability, and centralized customer and technical service data. Results included a 39% reduction in ERP‑related IT costs in the first year, a three‑month (under budget) implementation, and measurable improvements in productivity, compliance and customer service.

Hammond Group, Inc.

Gerry Kaoukis

VP & CIO