Case Study: Dreams achieves 12,000 weekly home deliveries with Aptean Home Delivery and Routing & Scheduling

Dreams - Customer Case Study

Dreams, the UK’s number one specialist bed retailer, needed a more advanced home delivery system to give customers greater flexibility while maintaining service levels and improving efficiency. The company was handling more than 12,000 deliveries a week across nine depots and a fleet of over 100 vans, and turned to Aptean Home Delivery and Aptean Routing & Scheduling Paragon Edition to help manage the complexity.

Aptean implemented an integrated routing, scheduling, and delivery tracking solution for Dreams that worked with GPS vehicle tracking and provided real-time delivery updates and accurate ETAs. As a result, Dreams can now optimize UK routes from head office, offer customers chosen delivery dates at point of sale, and give customer service live visibility into each delivery’s status, improving operational efficiency and customer satisfaction.

Dreams

Ian Clarke

Change Controller