Case Study: Wincanton achieves improved customer service and real-time delivery visibility with Aptean Routing & Scheduling Paragon Edition

Wincanton uses fleXipod to boost customer service

Wincanton, a leading British logistics provider handling more than 200,000 furniture deliveries a year, needed to improve the consumer last‑mile experience and streamline day‑of‑delivery workflows across its multi‑client home delivery operation. To meet this challenge, Wincanton adopted Aptean Routing & Scheduling Paragon Edition’s fleXipod proof of delivery and fulfilment solution after a successful trial.

Aptean Routing & Scheduling Paragon Edition deployed fleXipod on rugged PDAs and a central management console to capture POD signatures, GPS location, timestamps, photos and custom forms, enable two‑way communication, over‑the‑air updates and automated SMS ETA reminders. The system is being rolled out to 90 delivery teams across six depots, giving Wincanton real‑time visibility of deliveries, faster decision‑making on returns and consumer issues, and measurable improvements in process smoothness and customer service.

Wincanton

Harvey Maycock

Services Manager