Case Study: Seven Seas Worldwide achieves reliable 1-hour delivery windows and extended cut-off times with Aptean Routing & Scheduling Paragon Edition

Seven Seas improves customer service with Paragon

Seven Seas Worldwide, a UK-based global shipping operator handling excess baggage, personal belongings and commercial items, faced unreliable delivery estimates that depended on planner experience. To fix this, Seven Seas implemented Aptean Routing & Scheduling Paragon Edition (Paragon), integrated with its internal Global 8 system to automate routing and scheduling for over 200 calls per day.

Aptean Routing & Scheduling Paragon Edition now generates routes and one-hour delivery windows, boosting planning accuracy, driver schedule reliability and enabling customer text notifications. The Paragon solution reduced planning time, helped meet almost all time-window targets across regions, and extended the customer cut-off from 12pm to 2pm, with plans to import Paragon routes into in-cab PDAs for further service improvements.

Seven Seas Worldwide

Jon Mitchell

IT Manager