Case Study: Brampton Brick achieves enhanced customer experience and streamlined deliveries with Aptean Routing & Scheduling Paragon Edition

Proof of Delivery Solution, fleXipod, Enhances Customer Experience for Brampton Brick

Brampton Brick, a world leader in brick and concrete stone manufacturing, faced limited visibility into when and where deliveries occurred—especially at large customer sites with multiple drop-off points—which led to extra customer calls and manual confirmation work. To address this, Brampton Brick implemented Aptean Routing & Scheduling Paragon Edition’s fleXipod proof of delivery software to streamline delivery processes and enhance the customer experience.

Aptean Routing & Scheduling Paragon Edition deployed fleXipod (integrated with Paragon Multi Depot and Brampton Brick’s in‑house dispatch) to capture delivery images, precise geolocation and produce instant PDF delivery reports across Brampton Brick’s 40-vehicle fleet, giving real-time order status. The solution improved communication and service levels, reduced customer calls and manual data entry, sped up planning and vehicle/driver optimization, and freed service staff to handle incoming inquiries.

Brampton Brick

Huy Cao

Senior Data Analyst