Case Study: Pennine Stone achieves reduced paperwork and real-time delivery visibility with Aptean Routing & Scheduling Paragon Edition (fleXipod)

Pennine Stone implements fleXipod proof of delivery system

Pennine Stone, the UK’s leading manufacturer of architectural cast stone, faced inefficient paper-based proof-of-delivery processes across complex two-day and nationwide routes that limited real-time visibility and increased customer queries. To address this, Pennine Stone implemented Aptean Routing & Scheduling Paragon Edition’s fleXipod proof of delivery system to simplify on-site data capture and provide a consistent, professional customer experience.

Aptean Routing & Scheduling Paragon Edition deployed the fleXipod mobile app and central management console so field teams capture delivery and operational data in real time, send morning SMS delivery notifications, and automatically email proof-of-delivery reports. The solution reduced delivery paperwork and time to obtain signatures, cut the volume of inbound customer queries, and gave office staff live visibility to proactively resolve issues and improve customer service.

Pennine Stone

Richard Walsh

Managing Director