Case Study: Harrods achieves 15% transport cost reduction and 1-hour home delivery windows with Aptean Routing & Scheduling Paragon Edition

Paragon helps Harrods excel in home delivery

Harrods, the world’s most famous department store, needed to streamline planning and enhance its home delivery operation for customers within the M25. To replace manual planning and gain real-time visibility into deliveries, Harrods selected Aptean Routing & Scheduling Paragon Edition and its Route Execution capability.

Aptean Routing & Scheduling Paragon Edition delivered dynamic routing with Street Level Mapping and Route Execution linked to Masternaut vehicle tracking, enabling confident 1‑hour delivery windows, faster planning and improved driver/vehicle utilisation. The solution cut transport costs by 15%, reduced reliance on expensive courier deliveries, and provided the real‑time operational visibility needed to manage exceptions and maintain high service standards.

Harrods

Ben Reardon

Area Manager