Case Study: Hammond Group, Inc. reduces IT costs and boosts productivity with Aptean Industrial Manufacturing ERP

Hammond Group, Inc. - Customer Case Study

Hammond Group, a chemical manufacturer with plants in the US and abroad, struggled with lengthy implementation times and rising overhead under a tier-one ERP supplier and two unsuccessful CRM migrations. To modernize operations and protect customer service, Hammond Group implemented Aptean Process Manufacturing ERP (Ross Edition) to manage its financial and production processes and improve customer-facing capabilities.

Aptean Process Manufacturing ERP delivered a faster, under‑budget rollout (3 months versus the planned 5) and automated critical functions—customer portal access for Certificates of Analysis, full lot traceability, integrated service/CRM handling, and automated certificate generation—resulting in a 39% reduction in ERP-related IT costs in the first year, improved customer service responsiveness, stronger compliance, and better global visibility and product costing for Hammond Group.

Hammond Group, Inc.

Gerry Kaoukis

VP & CIO