Case Study: Cleveland Steel Tool Company achieves rapid go-live and faster deliveries with Aptean CRM

Cleveland Steel Tool Company - Customer Case Study

Cleveland Steel Tool Company, a century-old leader in tooling for ironworkers, faced a failing ERP replacement that left critical functions (even check printing) unreliable and risked losing access to data within 30 days. Needing a fast, dependable fix, they chose RB-ERP from WorkWise (now part of Aptean CRM) to replace the troubled system.

Aptean CRM’s WorkWise team executed a rapid, on-site implementation—going live within the 30-day window—with heavy account-manager support to stabilize operations. Using WorkWise’s mixed-mode manufacturing functionality and product configurator, the solution enabled hour-based shop scheduling, supported MTS and 24-hour MTO fulfillment, handled complex pricing, restored trust in the ERP, and allowed Cleveland Steel Tool to meet its rapid-delivery commitments.

Cleveland Steel Tool Company

Mark Dawson

President