Case Study: Hanover Research improves client portal search and content management with Aptaria

Hanover Research boosts portal usage with Aptaria

Aptaria provided a solution for Hanover Research, a global information services firm, which faced challenges with its difficult-to-search client portal. The vendor addressed the company's lack of user insight, cumbersome content management, and the need for better brand alignment.

The solution, built on the Salesforce Experience Cloud (via Force.com Sites), integrated a custom client portal with Hanover’s Salesforce CRM. Aptaria implemented powerful search with filtering, client collaboration tools, and a custom CMS. This gave clients easier access to information and provided Hanover with usage tracking. As a result, client usage increased, and administrators gained a more intuitive process for managing content.

Hanover Research