Case Study: Grubb & Ellis improves USPS site acquisition efficiency with Aptaria's Salesforce Customer Portal

Grubb & Ellis expands USPS contract with Aptaria, cutting infrastructure costs to zero

The customer, commercial real estate firm Grubb & Ellis, faced a challenge in managing property acquisition and disposal for the U.S. Postal Service (USPS). Their existing tools were insufficient for USPS to efficiently handle the entire site acquisition process lifecycle on a need-to-know basis. Vendor Aptaria proposed a solution using Salesforce.com's Customer Portal.

Aptaria implemented and customized the Salesforce Customer Portal to create a dedicated cloud-based site for USPS and GBE collaboration. The solution provided secure, role-based access, tracking for assignments and activities, and central document storage. This allowed GBE to meet critical contract requirements with no additional infrastructure costs, enable real-time project tracking, and exceed client expectations. The successful implementation resulted in USPS expanding its contract with Grubb & Ellis.

Grubb & Ellis