Case Study: McKesson boosts customer training and satisfaction with Aptara's blended eLearning and LMS solution

McKesson increases customer education by 42% with Aptara

McKesson, a major healthcare services company, faced challenges with costly and inconvenient product education for its InterQual clinical decision support system. This led to poor learning outcomes, growing customer dissatisfaction, and an increasing number of support calls. Aptara was engaged to address this challenge.

Aptara implemented a blended learning solution featuring interactive eLearning courses and a new Learning Management System (LMS). This approach significantly increased Year 1 training purchases by 47%, boosted customer satisfaction scores, and educated 42% more customers. Aptara's solution also reduced the support case backlog from 150 to 45 days, providing McKesson with greater flexibility and efficiency.

McKesson