Case Study: Healthcare Coding Company achieves 24-hour turnaround, 99% quality, and reduced per-transaction costs with Aptara

Healthcare Coding Company - Customer Case Study

Aptara partnered with a Fortune 100 health benefits company that serves nearly 67 million people to address missed service metrics and rising per-transaction costs. The client was failing to meet a 24-hour end-to-end turnaround target, relied on manual processing that inflated costs, and needed a compliant partner who could handle up to 25,000 charts per month, ramp within one month, and meet SLAs quickly.

Aptara deployed a combined team-and-technology solution—recruiting staff, building IT infrastructure, providing web-based training, and using real-time reporting—to deliver a 24-hour turnaround from day one. Within two weeks quality targets were met and SLAs were exceeded (target 98%, actual 99%), while keystrokes per claim fell from 185 to 85, significantly cutting per-transaction costs.