Case Study: Global BPO Leader achieves significant cost savings and productivity gains with Aptara

Financial Services Firm Cuts Costs and Gains Productivity with IT Services Transition

A global BPO leader providing back‑office financial services and payment processing across North America, Europe and Asia‑Pacific faced mounting IT costs and delivery inefficiencies. An attempted offshore build-out suffered from recruitment difficulties, high attrition, quality and delivery problems, and a lack of transparency.

The company transitioned its IT services to Aptara, which established a dedicated IT Center of Excellence that operates as an extension of the onshore team with experienced leadership, skilled developers, certified technicians, robust training and secure infrastructure. The move delivered a highly capable, stable IT department with clearer communication, much higher productivity, fewer quality issues and significantly lower development and operating costs.