Case Study: Power Equipment Direct achieves 70% chargeback reduction with Apruvd

Power Equipment Direct - Customer Case Study

Power Equipment Direct (PED) wanted to reduce fraud-related chargebacks and minimize sales canceled due to fraud risk without hindering their business growth. To tackle this challenge, they began working with Apruvd under the Review 2.0 service plan.

By switching to Apruvd's Complete Coverage plan, PED had Apruvd review and guarantee 100% of their sales. This solution reduced chargebacks by 70% and increased sales by 1.5% by lifting fraud restrictions. It also allowed PED’s internal team to be reallocated to focus on customer service. Apruvd successfully met PED’s needs for on-time order fulfillment while supporting their sustained growth.

Power Equipment Direct

Steve Ber

Vice President of Finance