Case Study: University of Melbourne reduces admissions turnaround time with Apromore

The University of Melbourne reduces admissions turnaround time 28% with Apromore

The University of Melbourne, a top-ranked global institution, was facing significant challenges in its student admissions process due to a more than 50% increase in application volumes. These challenges included lengthy processing times causing student frustration, an inability to manage the increased workload, and a lack of visibility into process bottlenecks. To address this, the university partnered with vendor Apromore to apply its process mining solution.

Using Apromore's technology, the university conducted a comprehensive process mapping analysis of over 630,000 transactions. This identified key bottlenecks and the 20% of cases that deviated from the ideal path. The solution delivered a 28% reduction in overall turnaround time, a 65% decrease in a critical stage's processing time, and initial cost savings of AU$150K. Apromore's insights also projected an annual ROI of over AU$600,000, leading to improved efficiency and student satisfaction.

The University of Melbourne