Case Study: The University of Melbourne improves student admissions with Apromore

Increasing Student Admission Efficiency at The University of Melbourne

The University of Melbourne worked with Apromore to improve its student admissions process, where delays and uncertainty could frustrate applicants and put pressure on staff. The university wanted a clearer understanding of how applications moved through its systems and where turnaround time and resource allocation could be improved, using Apromore’s process mining software.

Apromore helped the university extract and analyze admissions data from its StudentOne system to create an accurate process map and identify bottlenecks, inconsistencies, and improvement opportunities. The project led to a 28% reduction in overall turnaround time since 2017, a 65% reduction in turnaround time in Stage 2, and supported a 56% increase in application volume, while giving staff clearer, evidence-based visibility into the process.

The University of Melbourne

Andrew Barrow

Admissions Manager, Applications Management