Case Study: Global Bank accelerates digital transformation and reduces fraud with Apromore and Salesforce

Global Bank cuts loan processing from 50 hours to 7 hours with Apromore

Global Bank, a top 50 global bank with millions of customers, was facing eroding market share due to its legacy systems. These systems led to inefficient, error-prone processes like account creation and loan origination, which resulted in low customer satisfaction and an increased risk of fraud. To address these challenges, the bank partnered with Apromore and Salesforce for its digital transformation.

Using Apromore's roundtrip process mining approach, the bank analyzed its legacy processes, designed optimized new ones for Salesforce, and then monitored their performance. The results for the bank were significant, including a 40% increase in new customer acquisition and a 25% reduction in fraud incidents. Apromore's solution also helped achieve 84% process automation, which cut loan processing time from one week to just seven hours.