Case Study: a US-based medical transportation company modernizes and secures its CRM with Apriorit

US-based Medical Transportation Company cuts call handling time with Apriorit

The customer, a US-based medical transportation company, faced challenges with its existing CRM system, including security vulnerabilities, a rigid user interface, and legacy code that was difficult to maintain. To resolve these issues and ensure compliance with HIPAA, they engaged the vendor, Apriorit, for its expertise in cybersecurity and EHR software development.

Apriorit implemented a comprehensive solution that included enhancing security with a new access control system, redesigning the UI using Metronic themes, refactoring legacy code, and adding new features like a call handling system. The results were a modern, compliant, and adaptable CRM that significantly reduced call handling times, improved data security, and allowed the client to expand their business into new areas.