Case Study: Medical Transportation Company modernizes secure CRM with Apriorit

Medical Transportation Company - Customer Case Study

Apriorit worked with a US-based Medical Transportation Company that relied on an internal CRM system used by customer service representatives to manage client communications and records. The company needed help expanding its development team with specialists in cybersecurity and cloud solutions to address HIPAA compliance requirements, improve security, redesign the UI, modernize legacy code, and add new CRM functionality.

Apriorit improved the CRM’s authentication and access controls, redesigned the interface with a more flexible UI approach, refactored legacy code, added call handling, notifications, approval tables, mobile features, and built a cloud-based serverless integration with a third-party CRM. As a result, the Medical Transportation Company brought its CRM up to current cybersecurity and healthcare compliance standards, reduced call handling times, improved usability for CSRs, and gained a more modern, adaptable platform that could evolve with changing business needs.