Case Study: Integra Energy improves EV support with Apriorit’s AI chatbot

Integra Energy deploys AI chatbot in 2.5 months with Apriorit

Integra Energy, a US-based company operating a nationwide network of electric vehicle charging stations, faced a challenge in managing the growing volume of repetitive customer support queries. To improve efficiency without overloading its agents, Integra Energy partnered with Apriorit to build an AI-powered customer support chatbot that could be integrated into its mobile application and operate within strict data privacy requirements.

Apriorit developed and deployed a production-ready AI chatbot that utilizes a private knowledge base and web search to answer customer questions via text or voice in multiple languages. The solution, hosted within the client's own cloud infrastructure on AWS, supports hundreds of simultaneous users and ensures all data remains private. As a result, Integra Energy significantly reduced response times and decreased the workload on its human support agents, allowing them to focus on more complex cases.

Integra Energy