Case Study: Cloudera improves documentation relevance with Appzi

Applying user feedback to delivering relevant content on a documentation website

Cloudera, a company that provides big data platforms and documentation for enterprise users, needed an easier way to collect feedback from internal and external visitors on its documentation website. The content development team wanted a simple, customizable tool that could be installed quickly, keep feedback inside the site, and help them continuously improve the user experience.

Using Appzi’s microsurvey feedback widget, Cloudera added a one-line JavaScript implementation and began collecting actionable user insights directly on the documentation site. Appzi helped the team separate non-actionable praise from actionable comments about typos, UX issues, and new content requests, allowing them to respond much faster than before. According to the case study, Cloudera had been using Appzi for more than 10 months and was regularly making content changes based on the feedback, improving its documentation website over time.

Cloudera

Robert Crews

Principal Tools Engineer