Case Study: Westbury Street Holdings cuts AP invoice processing time by 38% with AppZen

Westbury Street Holdings cuts AP invoice processing time by 38% with AppZen

Westbury Street Holdings (WSH), a major UK food and hospitality services provider, faced a manual accounts payable operation that could no longer scale with its growth through acquisitions. Their fragmented process across many subsidiaries required staff to log into multiple systems and handle supplier communication through a shared inbox, taking catering staff away from their primary roles. To address this, WSH partnered with AppZen to implement its Autonomous AP and AP Inbox Service Center products.

AppZen provided a centralized AI-powered platform to automate invoice intake, classification, and routing. The solution created a complete audit trail and managed supplier communications. As a result, WSH cut its invoice processing time by 38% within three months and increased its autonomous processing rate by 2.4 times. AppZen also flagged £774,000 in duplicate invoices, saving an estimated 89 hours of manual work and freeing staff to focus on higher-value activities.

Westbury Street Holdings