Case Study: Electrolux achieves 60% faster approvals and improved compliance with AppZen’s AI-powered Expense Audit

How Electrolux gains efficiencies and improves compliance with AI

Electrolux, the global appliance manufacturer, needed to streamline a manual, time-consuming travel and expense (T&E) auditing process while maintaining regulatory and policy compliance and improving the traveller experience. To replace 100% manual line-by-line audits and reduce repetitive workload in its shared service centres, Electrolux selected AppZen and its AI-powered Expense Audit to automate expense reviews.

AppZen integrated with Electrolux’s expense system to audit every line item in real time (rolled out starting UK in Feb 2019, then US, ANZ and Sweden), catching duplicates, unreadable receipts, out-of-policy spend and manager conflicts. The AppZen solution delivered measurable impact—approval times are 60% faster, claims are reimbursed much more quickly, processing costs have fallen with significant savings in 18 months, auditors were freed for higher-value work, and employee compliance and behaviour improved—leading Electrolux to expand AppZen globally.

Electrolux

Dominika Murzynowska

Global Indirect Purchasing Manager