Case Study: Flight Centre Canada achieves 95% auditor labor reduction and 50% cost savings with AppZen Expense Audit

Flight Centre Canada soars with AI-powered Expense Audit

Flight Centre Canada, the country’s largest clicks-and-mortar travel retailer, was struggling with a slow, inconsistent expense audit process: about 40 finance staff spent roughly 200 hours per month manually reviewing receipts for nearly 1,800 employees, creating errors, slow approvals, and unmanaged spend and compliance risk. To solve this, Flight Centre turned to AppZen and its AI-powered Expense Audit.

AppZen’s Expense Audit, integrated with SAP Concur, was implemented in three weeks and used configurable AI rules to automate line-by-line checks; within three months it cut auditor labor by 95% and processing costs by 50%, reducing review work from 200 hours to about 1–2 hours a month by a single reviewer. AppZen also improved policy adherence, enhanced spend monitoring and analytics, delivered ongoing savings, and enabled a wider rollout across Flight Centre’s US operations.

Flight Centre