Case Study: Genpact achieves 100% AI-powered expense audits and stronger compliance with AppZen Expense Audit

Delivering AI-Powered expense auditing to an elevator manufacture

Genpact, a global professional services firm, was engaged by a leading elevator manufacturer to strengthen P2P and T&E controls after finding manual, post‑payment audits and reliance on hard‑copy receipts for roughly 8,000 expense reports per month on about $40M annual spend. Key challenges included automating expense reviews, improving dashboards and root‑cause tracking, and addressing high risk of duplicate or fake fapiao receipts—so Genpact partnered with AppZen to deploy AppZen Expense Audit.

Genpact implemented AppZen’s AI‑powered Expense Audit to run 100% automated reviews (policy checks, duplicate/fraud detection, suspicious merchant and price checks, regulatory/SOE/sanction screening, and duplicate/fake fapiao detection) and to deliver near‑real‑time interactive dashboards and root‑cause insights. The AppZen solution reduced auditor workload, increased regulatory compliance and visibility of exceptions, cut risks from duplicate and fake fapiao, sped up compliant reimbursements, and shifted low‑ to medium‑risk processing to an autonomous, AI‑driven model.

Genpact