Case Study: Swiss Re achieves seamless case management and improved collaboration with AppWay

Swiss Re - Customer Case Study

Swiss Re, the global reinsurance company, needed a better way to manage its highly complex offer and contract-adaptation process for P&C reinsurance. Before the change, teams relied on Outlook, Lotus Notes, shared drives, and manual handoffs, which made collaboration across distributed experts difficult, slowed response times, complicated training, and limited process transparency. The challenge was to support knowledge work in a way that was more intuitive, scalable, and better suited to cross-functional teams.

AppWay implemented a BPM-based case management solution for Swiss Re, centered on the Appway platform and integrated with Outlook through a mail app, document repositories, and reporting tools. The solution orchestrates cases, automatically archives emails and attachments, links relevant documents through a digital binder, and gives users a more flexible “mini-process” approach. Swiss Re reported improved user experience, eliminated media disruptions, reduced routine work, and gained better transparency and reporting across more than 50,000 submissions and 200,000 new documents per year, with rollout planned for 1,250 users worldwide.

Swiss Re

Marco Peyer

Head BPM & Service Operations, P&C Reinsurance