Case Study: PacificSource achieves zero certificate outages with AppViewX AVX ONE CLM

PacificSource cuts certificate-related outages from 3–4 per month to zero with AppViewX

PacificSource, a not-for-profit health insurance provider in the Pacific Northwest, faced significant challenges with manual certificate management. Their lack of visibility led to frequent outages, ad-hoc processes, and a major drain on IT productivity as staff manually handled renewals and deployments across multiple servers. They sought a solution to automate and centralize their certificate lifecycle management.

PacificSource implemented the AppViewX AVX ONE CLM platform, which provided automated discovery, centralized inventory, and end-to-end lifecycle automation. The results were transformative: certificate-related outages dropped from 3-4 per month to zero, deployment time for certificates was reduced from a full day to just 15 minutes, and the team achieved a 97% reduction in time spent on management tasks. With AppViewX, PacificSource now manages over 1,500 certificates with full audit readiness and has built a resilient, efficient foundation for the future.

PacificSource