Case Study: a Fortune 500 US credit card company automates 400,000 LTM and DNS service requests a year with AppViewX ADC+

American Credit Card Giant automates 400,000 service requests a year with AppViewX

AppViewX helped a major credit card company, a Fortune 500 financial services provider with over 110 million customers, overcome a significant network operations challenge. The company's NetOps teams were overwhelmed, manually processing over ten thousand service requests monthly for LTM and DNS configurations, a process that could take up to 10 days per request due to backlogs and a lack of standardized workflows.

The solution implemented by AppViewX was its ADC+ platform, which provided out-of-the-box automation and orchestration. This enabled the company to standardize workflows and allow for self-service tasks, reducing request resolution time from days to minutes. As a result, AppViewX helped automate approximately 400,000 service requests annually, clearing backlogs and generating annual savings of $20 million.