Case Study: Treeplla triples review response rate with AppTweak App Reviews Manager

How Treeplla tripled their review response rate in 3 weeks

Treeplla, a developer of casual tycoon games, faced significant challenges in managing a high volume of user reviews across its global apps. Their customer service team struggled with a busy workload, which made manually responding to reviews difficult, especially during weekends and holidays. This led to delayed responses and a reliance on generic, copy-paste style replies that negatively impacted user perception.

AppTweak implemented its App Reviews Manager to automate Treeplla's response process. Using the platform's templates, they set up a detailed system to categorize and respond to reviews by language, game, and platform. This solution enabled one team member to efficiently manage over 3,000 monthly reviews. As a result, AppTweak helped Treeplla triple its review response rate within just three weeks.

Treeplla

An Dahyun

CS Manager