Case Study: Homewood Baseball & Softball Leagues achieves 85%+ volunteer confirmations and saves hours weekly with Apptoto

Homewood Baseball & Softball Leagues - Customer Case Study

Homewood Baseball & Softball Leagues (HBSL), a volunteer-run non‑profit serving more than 900 kids in Homewood, IL, struggled to coordinate volunteer umpires and concession stand workers using email, texts and phone calls, which led to frequent no‑shows and hours of last‑minute scrambling. To solve this, HBSL turned to Apptoto and its reminder system to automate confirmations and streamline communications.

Using Apptoto’s reminder feature (importing duties via CSV), HBSL implemented an automated sequence—email 7 days out, text 5 days out, automated call 3 days out, plus day‑of reminders and auto‑replies—plus daily summary reports for directors. The results with Apptoto speak for themselves: umpire reply rates of 99.21% and stand worker replies of 83.44% (overall confirmations above 85%), virtually eliminating no‑shows, saving hours of volunteer time each week, and improving game-day reliability.

Homewood Baseball & Softball Leagues