Case Study: Broomfield Family Practice achieves a 42% reduction in no-shows and saves 25 staff hours/week with Apptoto

Broomfield Family Practice - Customer Case Study

Broomfield Family Practice, an independent family medicine clinic in Broomfield, CO that sees about 140 patients a day, was losing time and revenue to missed appointments and spent roughly five staff hours per day calling patients — still averaging about 95 no‑shows per month. To address this, Broomfield Family Practice turned to Apptoto’s automated appointment messaging service.

Apptoto integrated with the practice’s NextGen EHR and provided HIPAA‑compliant reminders by voice, SMS and email (customized as two calls plus an SMS), cutting missed appointments by 42% in the first three months and returning about 25 staff hours per week to the office, improving efficiency and patient care.

Broomfield Family Practice

Traci Humphreys

Practice Manager