Case Study: DOYLES Achieves Reliable Multi-Office Communications with Apptix Hosted Exchange and VoIP

Using MailStreet Hosted Exchange & VoIP to Provide Outstanding Customer Service and Unite Remote Offices

DOYLES, a manufacturing company that supports oil drilling contractors, needed a better way to manage email and phone communications across seven offices. With growing staff and remote locations, the company was struggling with spam, lost emails, and an outdated phone setup that made it hard to keep customers and employees connected. Apptix’s MailStreet hosted Exchange, VoIP, and mobile email services were a strong fit for their distributed organization.

Apptix implemented hosted Exchange with spam filtering and reliable backup, along with hosted VoIP features like extension dialing, voicemail, Find Me/Follow Me, and direct inward dial routing. The result was lower costs, improved responsiveness, and a more unified virtual office across all locations. DOYLES also used the system to maintain call routing during Hurricane Ike, keeping inbound calls flowing even when its Houston office lost power for days.

DOYLES

John Cameron

Director of IT Services