Case Study: CoachesTown.com improves team communications and customer service with Apptix Hosted Exchange and Mobile Email

Using Apptix Hosted Exchange Email (plus Mobile) Helps Grow a Start-up and Improve Communications

CoachesTown.com is a start-up built to simplify communication for sports teams, scout troops, clubs, and other groups, but early on its founders struggled to stay in constant contact with each other and with customers while balancing day jobs. To solve this challenge, they looked for a reliable email and mobile communications platform and turned to Apptix, using Hosted Exchange Email and mobile email services.

Apptix provided CoachesTown.com with a consolidated, worry-free solution backed by strong customer support, replacing six separate software tools with one hosted service. The result was improved communication, instant access to email on the go, and more time for CoachesTown to focus on growing the business rather than managing IT issues. While no hard numbers were given, the case study highlights faster support, fewer technology headaches, and better customer responsiveness as the key impacts.

CoachesTown.com

Mitch Mencis

Founder & CEO