Case Study: ASP Global Services improves communications and customer service with Apptix Hosted Solutions

Improves Customer & Employee Communications with Apptix Hosted Solutions

ASP Global Services, a supply chain management provider, needed a reliable new phone system as it expanded into new facilities and served geographically dispersed teams and customers. Already using Apptix hosted Exchange and SharePoint, the company turned to Apptix to find a voice solution that matched its high service standards, offered the right features and flexibility, and could scale with growth without requiring a long-term contract.

Apptix implemented Apptix Voice, giving ASP Global Services a feature-rich hosted VoIP platform with 4-digit dialing, Auto Attendant, hunt groups, Find Me/Follow Me, SoftPhone capabilities, and easy user provisioning. The result was faster communication across offices and remote workers, improved customer responsiveness, lower costs than an in-house alternative, and smoother growth as new users could be added quickly; issues were also resolved quickly, often on the first call.

ASP Global Services

Mike Mullane

CEO, Aspgs