Case Study: The Leading Hotels of the World achieves reliable global email communications with Apptix

Creates a Five-star Customer Experience with the Help of ASP-One Exchange

Leading Hotels of the World (LHW), a hospitality company representing more than 400 luxury hotels worldwide, needed a reliable way to manage global communications and email across offices in more than 20 countries. Its homegrown VPN-based system was slow, buggy, and required client software, creating downtime and frustrating users, hotels, and guests who expected immediate responses. LHW turned to Apptix for a hosted, web-accessible email solution.

Apptix implemented ASP-One Exchange hosting, a fully managed service with systems administration, monitoring, backup management, 24/7 support, and virus protection. The solution gave LHW dependable uptime, global access from any internet-enabled device, and maintenance scheduled around business needs. Since adopting Apptix in 2000, LHW says email has remained highly responsive and valuable, helping the company deliver the five-star customer experience its brand demands.

The Leading Hotels of the World

George Lee

Director of Information Technology