Case Study: IT Crete achieves streamlined IT service workflows and greater efficiency with Apptivo

IT Crete - Customer Case Study

IT Crete, an IT support firm in Heraklion, Crete, needed to simplify everyday operations—customer communication, creating and tracking work orders, converting them into invoices, and producing in‑depth reports. After adopting G Suite for email, tasks and file services, they still lacked a unified system for work orders and invoicing, so they chose Apptivo to fill that gap.

Apptivo’s broad suite of apps and seamless G Suite integration let IT Crete sync mobile email, tasks and calendars, create and record invoices directly, link Google Drive files, centralize customer data and generate Excel reports. Using Apptivo improved operational efficiency, reduced missed appointments by keeping task assignments visible, and made work‑order management and reporting much easier—letting IT Crete focus on customer service and business growth.

IT Crete