Case Study: DCS Telecom achieves seamless business process integration and faster customer service with Apptivo

Integrating DCS Telecom business processes using Apptivo CRM and Finance apps

DCS Telecom, a leading telecommunications service provider across Asia, the Middle East and Africa, struggled with fragmented processes: customer requests arrived by phone, assignments and work orders weren’t linked, and sales, scheduling, materials and invoicing were not synced. To address these gaps they engaged Apptivo, implementing Apptivo CRM and Finance apps to provide a single, integrated platform for managing contacts, cases, work orders, employees and financials.

Apptivo built workflows that record calls in the Customers app, sync requests with employee calendars, generate itemized work orders and produce/email invoices, plus Outlook/Gmail and calendar integrations and custom views for customer data. The Apptivo solution delivered a unified environment that made customer profiles, status and activities always available, sped up request handling, eliminated manual handoffs and materially improved operational efficiency and responsiveness.

DCS Telecom