Case Study: Sprint Metal achieves Kaizen-driven transparency and employee engagement with Apptio Targetprocess

Transparency and engagement through Kaizen culture

SPRINT METAL, a German maker of fine and ultra-fine metal wire with a 25-year history, follows a Kaizen culture of continuous improvement but struggled to capture and act on internal feedback. Meeting minutes and employee messages were scattered across paper and Excel, many factory workers had no computer access, and leadership needed a transparent, democratic way to record, prioritize and follow up on suggestions, defects and safety reports.

They customized Targetprocess—relabeling Bug Tracking as “Messages,” creating 11 pillar-based projects, tailored views, visual encoding and factory displays—so managers could centralize handwritten or text submissions and track actions. The solution standardized and centralized communications, increased transparency and recognition, improved prioritization of maintenance and safety issues, and boosted employee participation, engagement and morale.

Sprint Metal