Case Study: epay achieves streamlined customer support and Agile adoption with Apptio Targetprocess

How Epay Harnessed Agile & Apptio Targetprocess for Customer Support

epay is a global processor of financial transactions and prepaid content that serves diverse customers across 35 countries. Facing fragmented tools for development, QA, and support plus Excel-based project planning, the company needed a single, flexible system that could support both its emerging Agile practices and traditional contract-driven reporting, while improving traceability and customer communication.

epay implemented Targetprocess, tailoring it with custom fields, reporting mashups and email/helpdesk integrations to centralize requests and project work. The result was faster adoption of Agile, a single source of truth for audits and change management, fewer emails and meetings, better visibility across teams, and significant time savings in triage, reporting and everyday task tracking.

epay

Nick Ide

Director of Software Engineering